Privacy Policy

Last updated: March 7, 2026

GlyphFex ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

The short version: GlyphFex is a desktop application. Your job data stays on your machine (or your local SQL Server). We do not have access to your business data. We collect only the minimum information necessary to operate our licensing and support services.

1. Information We Collect

1.1 Information You Provide

Account information: When you purchase a license, we collect your name, email address, and billing information (processed by our payment provider).
Support requests: When you contact us, we collect the information you include in your message.

1.2 Information Collected Automatically

License validation: When GlyphFex starts, it may contact our licensing server to verify your license status. This transmits your license key and a machine identifier. No business data is transmitted.
Website analytics: Our website may use privacy-respecting analytics to understand visitor behavior (pages visited, referral source). We do not use advertising trackers.

1.3 Information We Do NOT Collect

Your job entries, tags, pipeline data, or any content within your .glyphfex files
Your customer names, part numbers, purchase orders, or any business data
Files attached to your entries
Audit trail or change history
SQL Server database contents (in team mode)
Usage telemetry or feature tracking within the application

2. How We Use Your Information

To process your purchase and provide license keys
To verify your license status
To respond to support requests
To send important product updates (security patches, new versions)
To improve our website and marketing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage and Security

Your business data is stored entirely on your local machine (Solo mode) or your local network SQL Server (Team mode). We have no access to this data and cannot retrieve, view, or modify it.

Account and licensing data is stored on secure servers with encryption at rest and in transit.

Payment information is processed by our third-party payment provider and is never stored on our servers.

4. Data Retention

We retain your account information for as long as your license is active. If you cancel your subscription, we retain your email address and purchase history for tax and legal compliance purposes. You may request deletion of your data at any time by contacting us.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Correct inaccurate information
Delete your personal information (subject to legal retention requirements)
Export your data in a portable format
Opt out of marketing communications at any time

To exercise these rights, contact us at privacy@glyphfex.com.

6. Canadian Privacy Law (PIPEDA)

GlyphFex is based in Canada and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect personal information only with your knowledge and consent, for purposes that a reasonable person would consider appropriate.

7. International Users

If you are located outside Canada, please note that your account information may be processed and stored in Canada. By using GlyphFex, you consent to the transfer of your information to Canada. Canadian privacy laws provide protections comparable to many international standards.

8. Children's Privacy

GlyphFex is a business application and is not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify existing customers of material changes via email. The "Last updated" date at the top of this page indicates when the policy was last revised.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

GlyphFex
Email: privacy@glyphfex.com
Web: glyphfex.com