Your tech spends 28% of the workday driving — 2.5 hours of windshield time per truck per day. Most service-trade tools either ignore drive time or bury it in a mileage report nobody reads. GlyphFex separates Travel from Work on every call with one tap, so that time gets billed, deducted, or reviewed deliberately — not lost in the shop rate. $49/mo. Works offline.
Free up to 50 calls · No credit card · Works offline
ServiceTitan is built for enterprise (small teams drown). QuickBooks Time wasn't made for trades. Jobber's light on job costing. GlyphFex attacks the specific service-trade pains head-on.
7:30 AM leaves the shop. 8:15 AM arrives at Mrs. Johnson's condenser. 10:30 AM done, drives to the next call. Without separate tracking, those 90 minutes get blended into shop overhead, billed at shop rate when they shouldn't be, or just quietly ignored. GlyphFex's Travel toggle separates them on the same service call ticket — one tap, both directions.
Shop Floor terminal shows a weekly hours card the moment a tech logs in: "38.5 hours this week · 28.2 work · 10.3 travel". No "let me run the report" — they see it, owners see it, payroll sees it. Billable percentage is right there in the number.
Tech rolls to the first call at 7, tablets stays in the van, realizes at 9 they never clocked in. Tap "Started 9:15 AM" on the big Shop Floor screen, pick the real start time on a dial — no dispatch phone call, no argument. Forgot to clock out after the last call? Next login catches the overnight timer and offers a shift-end rollback. Every edit shows as an "edited" pill on the timesheet so supervisors trust the hours.
Smart Quoting indexes every service call your shop has ever completed — by system type, age, symptoms, urgency — and hands you an honest labor estimate in 300ms. Dispatcher talking to a customer can quote a realistic window while the customer's still on the line. Actual competitors under $500/mo either don't have this or do it from a static price book that ignores your real data.
Custom built-in fields track model/serial/refrigerant type per call. Material tracking knows what was pulled off the truck. Attach site photos, before/after, equipment nameplate. Customer directory auto-fills on the next call to the same house.
Service calls flow through Dispatched → On-site → Resolved. Install jobs flow through Quote → Permit → Order → Install → Commission. Warranty callbacks flow through their own pipeline. Not one "state" column with 40 options — separate pipelines that match how the work actually moves.
ServiceTitan dedicated an entire chapter to recalls, callbacks, and warranty because HVAC/plumbing/electrical lose more margin here than anywhere else. GlyphFex has a dedicated Callback button on the Shop Floor that searches 180 days of jobs — active AND completed. Tech types the customer name, finds the condenser install from 3 months ago (gray CLOSED pill), taps it, and the timer starts. The original job stays Completed — dashboard completion metrics don't get polluted — and the labor lands on the customer's history ledger where it belongs. Weekly hours card splits it out: "18.5 hrs · 10.2 work · 4.0 travel · 2.0 callback." The Analytics page shows a Callback Rate KPI color-coded against COPQ benchmarks. The tech who keeps coming back to the same house? Now you can see it.
Homeowner calls back because the wrong condenser was spec'd by the salesman (your problem) vs homeowner changing AC tonnage after install (their problem, billable). Today most shops lump both as "warranty returns." GlyphFex splits them: "Customer spec change" renders GREEN on Analytics — money you can recover — the rest red. Stop absorbing billable callbacks.
Install, seed your call history, tag with system type + age + urgency. Quote your next dispatch. If Smart Quoting + the Travel toggle don't beat your current tool by the second week, the trial limit is a fine place to stop.